Emergency Response Policy

Plan for Acute Care in Emergency Situations: An EMERGENCY is deemed as the need for Emergency Medical Services (EMS) to give further medical attention and/or transport of an individual to the hospital. It is recommended by the event director that transport of an affected individual to the hospital should be done by EMS staff. Information regarding the participant’s medical history may be obtained from the medical waiver form on file should the participant be a camper or staff/volunteer. Should they be an individual that is not associated with Heroes Helping Heroes, the staff responder should obtain as much information as possible from the affected individual should that person be able to communicate. 

Situations in which 911 should be called include: 

  • an individual is not breathing 

  • an individual has lost consciousness

  • it is suspected that an individual may have a back or neck injury

  • an individual has an open fracture (bone has punctured through the skin)

  • severe heat exhaustion or suspected heatstroke

  • severe bleeding that cannot be stopped

The first qualified responder will be the person in charge of leading the efforts to resuscitate the individual in need of medical assistance. This person should be trained in American Heart Assoc. Basic Life Support (CPR). This person should be aware of the locations of landline phones, walkie-talkies, or be in possession of a fully charged cell phone with a good signal. When in doubt, call 911 and initiate the dispatch of EMS. Time is essential in a true emergency. Once EMS has arrived, they are in charge of the individual’s care.

Landline Phones 

  • office 

  • media center

  • teacher break room

  • classrooms

First Responder Responsibilities: 

  1. Assess the individual following the American Heart Assoc. Basic Life Support algorithm (CAB’s) and Red Cross First Aid skills. If the person has collapsed and is not responsive, assume Sudden Cardiac Arrest (SCA) and follow the algorithm below.

  2. Identify the person to activate the Emergency Medical System (call 911 and request dispatch of EMS).

  3. Identify the person to retrieve first aid supplies or emergency equipment.

  4. Lead/coordinate CPR efforts if appropriate until EMS arrives to assume care. 

  5. Identify a person to direct EMS to the scene.

  6. Identify a person to do crowd control. Only persons in charge of the care of the individual should be on the scene. 

  7. Identify a person to notify emergency contacts.

 

SUDDEN CARDIAC ARREST ALGORITHM

The person activating EMS responsibilities

  1. Call 911 immediately.

  2. Be prepared to give as much information as possible including:

    • Your name, address/location, telephone number 

    • Why you are calling

    • Condition of individual

    • Any treatment initiated by the first responder

    • Location of individual

    • Directions if needed

    • Other information requested by the dispatcher

  3. After ending the call, report back to the First Responder that EMS has been called and is on the way

The person retrieving first aid supplies or emergency equipment

  1. Retrieve all equipment and return to the scene. 

  2. Notify the First Responder and provide items as needed

The person directing EMS to the scene

  1. If more than one person is needed, request additional help.

  2. Go to the entrance of the school or a highly visible location nearest the scene. If the area is not clearly visible, you may want to have several people helping “flag down” EMS.

The person doing crowd control responsibilities

  1. Limit scene to necessary people only. Move bystanders away. 

  2. If CPR is in progress, there will need to be several people available to do chest compressions, etc. Determine a couple of people trained in CPR that can assist with this. Have them stand a few feet to the side behind the person doing chest compressions. 

  3. If the family is present, have someone stand with them for support. Do not remove the family but try to prevent them from hindering care. 

Person to notify emergency contacts responsibilities

  1. Obtain information to relay to the family and Jana Elliott, event director.

  2. Information you may need to share with the family may include:

  3. Your name

  4. Brief description of the incident leading up to the injury

  5. The current condition of the individual

  6. Any treatment received

  7. To which hospital individual will be transported. 

  8. Be prepared to give family directions to the hospital if needed. 

Good Samaritan Laws in North Carolina: In North Carolina, these laws apply to anyone acting in an unpaid capacity rendering medical assistance. For instance, this would apply to a physician giving care at a free clinic, a bystander giving first aid care, a volunteer fire person, etc. 

  • Any person who renders first aid or emergency assistance at the scene of a motor vehicle crash cannot be liable in a civil action for their acts or omissions unless there was wanton conduct or intentional wrongdoing. [NC State Statute §20-166(d)] (NC DOT Website) 

  • North Carolina General Statute Section 90-21.14 provides that the person who uses an AED to attempt to save or to save a life shall be immune from civil liability unless the person was grossly negligent or intentionally engaged in wrongdoing when rendering the treatment. 

  • North Carolina General Statute Section 90-21.15, provides for three classes of persons or entities who are exempt from civil liability related to the procurement and maintenance of AEDs: The person or entity that provides the cardiopulmonary resuscitation and AED training to a person using an AED; The person or entity responsible for the site where the AED is located when the unit has provided for a program of training; A North Carolina licensed physician who writes a prescription, without compensation, for an AED. 

  • These laws DO NOT apply to individuals performing the skills that they are being paid to do while they are on the clock. (Paramedics employed as such, physicians working in the office or hospital, etc.)

Heat, Humidity, and Hydration

Dehydration can seriously increase an individual’s risk of heat illness. The following guidelines of hydration are recognized by the American College of Sports Medicine for athletes: 

  • Drink 16oz of fluid before exercise

  • Drink another 8-16oz 15 minutes prior to exercise

  • During exercise, drink 4-16oz every 15-20 minutes

  • After exercise, drink 24oz  of fluid for every pound lost during exercise to achieve normal status within 6 hours

  • All fluids should be served cold to encourage gastric emptying

What to Drink During Exercises

  • Water is quickly absorbed, well-tolerated, and is an excellent thirst quencher

  • Traditional sports drinks-with appropriate carbs and sodium may prove beneficial in some situations for some individuals

  • Individuals that may benefit

  • Poor hydration prior to exercise

  • Increased sweat rate

  • Poor caloric intake prior to exercise

  • Poor acclimation to heat and humidity

  • Situations that may benefit

  • Prolonged continuous activity of greater than 45 minutes

  • Extremely intense exercise with risk of heat injury

  • Extremely hot and humid conditions

The Early Signs of Heat-Related Illnesses

  • Exhaustion

  • Headache

  • Muscle Cramping

  • Dizziness

  • Nausea

  • Thirst

  • Decreased athletic performance

  • Feeling hot or cold

  • Incoherence

  • Visual disturbances

  • Vomiting

  • Stomach cramps

  • Heart palpitations

Dehydration Signs and Symptoms

  • Dry mouth

  • Thirst

  • Being irritable/cranky

  • Headache

  • Seemed bored/disinterested

  • Dizziness

  • Cramps 

  • Excessive fatigue

  • Not able to run as fast/play as usual

Dehydration Treatment

  • Move individual to a cool environment and rehydrate

  • Maintain normal hydration 

  • Begin exercise sessions properly hydrated. Any fluid deficits should be replaced within 1-2 hours after exercise is complete

  • Hydrate with a sports drink like Gatorade, which contains sodium and potassium before and during exercise

  • Hydrate throughout the exercise session

  • Seek medical attention to replace fluids via an IV if the individual is nauseated or vomiting.

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Heat Cramps Signs and Symptoms

  • The intense pain (not associated with pulling or straining a muscle)

  • Persistent muscle contractions that continue during and after exercise 

Heat Cramps Treatment

  • Reestablish normal hydration status and replace some sodium losses with a sports drink or water

  • Some additional sodium may be needed (especially in those with a history of heat cramps) earlier in activity

  • Light stretching, relaxation, and massage of the involved muscle may help acute pain

Heat Stroke Signs and Symptoms

Severe heat illness is characterized by central nervous system abnormalities and potentially tissue damage resulting from elevated body temp induced by strenuous physical exercise and increased environmental heat stress. 

  • Increase in core body temperature 

  • Central nervous system dysfunction, such as altered consciousness, seizures, confusion, emotional instability, irrational behavior, or decreased mental activity

  • Nausea, vomiting, diarrhea

  • Headache, dizziness, weakness

  • Hot and wet or dry skin

  • Increased heart rate, decreased blood pressure, fast breathing

  • Dehydration

  • Combativeness

Treatment

  • Call 911

  • Aggressive and immediately whole-body cooling is key to optimizing treatment. The duration and degree of overheating may result in adverse or fatal consequences in vital organ systems. Due to superior cooling rates, immediate whole-body cooling (immersion) is the best treatment for heatstroke and should be initiated within minutes post-incident. It is recommended to cool first and transport second if onsite rapid cooling and adequate medical supervision are available.  Know where your water sources are.

Lightning Guidelines

Lightning has consistently been 1 of the top 3 causes of weather-related deaths in the United States. Adult staff and youth team leaders are asked to closely monitor weather conditions and advise the Executive and Operations Directors should condition warrant seeking safe shelter. A determination will be made as to the need to move campers and staff based on the severity and duration of weather conditions. 

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A flash to bang count of 30 seconds or more will be used as a minimal determinant of when to suspend or not suspend activities.  After the first flash of lightning is seen, a count will commence. Counting is ceased when the associated thunder is heard. If the count is less than or equal to 30, activity should be stopped and individuals moved to safe shelter. When the count is divided by 5, the resulting number will determine the distance in miles the storm is from your location. Waiting 30 or more seconds after the last flash of lightning or sound of thunder is recommended before athletic or recreational activities are resumed. 

Lightning safety strategies include avoiding taking shelter under trees and avoiding open fields and spaces.

Safe Shelter  

  • Interior bathrooms

  • Interior hallways

  • Gym (if window/exterior door free)

Care for Lightning Victims

  • Survey scene for safety

  • Call 911

  • Only move victim if necessary (may need to move to safe shelter)

  • Refer to plan for Plan For Acute Care for Emergency Situations for further guidance

Concussion Treatment Guidelines

Traumatic brain injury caused by impact to the head disrupts normal brain function and may or may not result in a loss of consciousness. It may be the result of a fall or a blow to the head or body that causes your head and brain to move quickly back and forth. The use of protective headgear during exercise can greatly decrease the risk of concussion. 

Concussions are cumulative. Each time you get a concussion, the easier it is to get one in the future. Always ask a person who has just experienced a head injury if they have ever had a previous concussion. 

Persons participating in summer camps and mentor programs that experience a concussion must receive medical clearance to return to sports-related activities during any Heroes Helping Heroes associated event. 

There are many signs and symptoms a person may experience following concussions that may affect their thinking, emotions/moods, physical abilities, or sleep. 

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A person should be directed to call their primary care physician in the following situations: 

  • A person struck a hard object with their head but did not lose consciousness

  • Mild dizziness or nausea after a head injury

  • Loss of memory (amnesia) for just a few minutes 

  • Mild headache with no vision disturbances 

911 should be called if a person has:

  • Severe head trauma, i.e. a fall from more than the height of the person or a hard fall onto a hard surface or object with resulting bleeding or laceration

  • Any child that loses consciousness as the result of a head injury

  • Prolonged loss of consciousness (longer than 2 minutes) 

  • Any delayed loss of consciousness (i.e. a person is knocked out momentarily, then is awake & talking, then loses consciousness again)

  • Vomiting more than once

  • The confusion that does not go away quickly

  • Extreme drowsiness, weakness, or inability to walk

  • Severe headache

  • Saying the same thing over & over again

  • Someone who takes Wayfarin/Coumadin (blood thinner) for existing medical problems

  • If the person fails to regain consciousness after 2 minutes, or the injury is very severe even if 2 minutes have not passed, DO NOT MOVE the person. Prevent movement of the neck, as the movement of the neck, may result in spinal injuries. If the person needs to vomit, carefully roll the person onto their side WITHOUT turning the head. 

  • Call 911 immediately for help

If you are unsure of the severity of the injury, always ere on the side of caution. Call 911.

Spinal Cord Injury Guidelines

  • Any person suspected of having a spinal cord injury SHOULD NOT BE MOVED and should be managed as though a spinal cord injury does exist. 

  • The person’s airway, breathing, circulation, neurological status, and level of consciousness should be assessed. 

  • The person should not be moved unless absolutely necessary to maintain airway, breathing, or circulation. 

  • If the person should be moved, they should be placed in a supine position (flat on back) while maintaining spinal immobilization. Only trained medical staff should do this. Do not allow bystanders or untrained volunteers to move an injured person. 

  • CALL 911